Your solution to customer support
Ticket AI is a discord bot that allows you to automate your customer support.
1. Upload Training Data
Upload any support documents you have, and Ticket AI will train itself to answer your customers' questions.
Import from URL or File Upload
- Upload either a file or import documentation from a URL to train Ticket AI. We support .txt, .docx, .pdf, and many more file formats.
- We designed Ticket AI to be as easy to use as possible. No coding experience is required to train Ticket AI.
2. Wait for users' to open tickets
Users can open a ticket using the Open a Ticket button. This will instantly create and direct them to a new ticket with a custom introduction message.
Custom Support Channel
- We recommend creating a new channel for opening new support tickets to make the process as easy as possible for your customers.
- Ticket AI creates a new channel for each ticket, and sends an ephemeral message to the user directing them to the correct channel. This allows you to see all opened tickets at a glance.
3. Let our AI do the work
Sit back and relax while our generative AI answers your users' every question based on your custom training data.
- No longer leave your customers in the dark while you're offline. TicketAI is ready and waiting 24/7, so your customers can always get the help they need.
- Trained on your own support documents, Ticket AI is able to achieve a high accuracy. Reclaim your valuable time and let us handle the simple stuff.